Philabundance provides emergency food to those experiencing hunger in the Philadelphia region. While maintaining this critical lifeline the organization has also advanced a comprehensive strategy to help “end hunger for good”. By providing food as well as critical life-services through partner organizations, Philabundance seeks to create stability and food security in the communities it serves. As it saw the need for emergency food expand throughout the course of the COVID pandemic, the organization also experienced tremendous growth in donors and giving.

The Solution

S&W conducted a comprehensive audit of Philabundance’s Raiser’s Edge database and Development operations. The audit looked at all forms of constituent management and gift processing and how information was moving into and out of the database. Critically, S&W evaluated the user experience—training, comfort, and ease of database use—to understand how fundraising staff could best be encouraged and supported in leveraging the database for their work. The implementation of S&W’s resulting recommendations made significant improvements to Philabundance’s operations including stock gift processing and donor acknowledgement. Outcomes also included a fully realized prospect management system that supports major gift efforts into the future as well as a roadmap for integrating fundraising with the financial management systems.